Assistant Manager PFA POD

The Assistant Manager Patient Friendly Access POD primarily manages the scheduling function of the Pod by implementing standards systems and processes to improve the patient and referring physician access and clinician satisfaction with scheduling activities across the Health System. The Manager ensures the scheduling team and unit (Pod) meet or exceed performance standards focused on patient and referring physician access correct provider and capture of pre-appointment medical records referrals patient demographic insurance and other relevant financial information.

• Oversee the performance of the scheduling Pod and departments/service location scheduling and be accountable to meet or exceed the performance standards.
• Collaborate to develop an appointment tracking mechanism and workflow to follow critical tasks in sequential order  such as appointments  referrals records insurance referral and pre-authorizations.
• Establish and onboard a Pod support team.
• Utilize feedback loop and coordinate with the PFA and Epic teams (Cadence in particular).
• Provide input to the design and implementation of the PFA operating model and scheduling process designs in general and for the respective pod.
• Support the Epic design and build teams to coordinate process redesign and implementation.
• Coordinate with Clinic Managers and related providers within the Pod to gain a full understanding of clinical operations within each clinic and/or operational area in order to fully meet patient clinic and PFA needs.
• Oversee the performance of scheduling for the Pod and hold the Pod accountable for the design implementation and management of PFA standards.
• Assist in the removal of barriers for the Pod to help achieve mi…