Access Associate, Senior - Patient Friendly Access (PFA)

Health Services • Job ID: R0044729
Charlottesville, VA
$17.31 - $26.83

UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As an Access team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care for our patients. Access team members are the face of UVA Health – you are often the first and last contact for our patients and your interactions set the tone for each patient visit to UVA. This patient-focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families either in person or on the phone.

Join a thriving work culture built on trust, respect, and engagement. Please complete this one application and someone will connect with you to discuss your area of interest.

Building an exceptional work culture includes supporting our teams with exceptional benefits. UVA Health offers a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Long-term and Short-term Disability, Retirement Savings Plans, and Flexible Spending Accounts.

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This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling  including record retrieval follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients preferring physicians and Health System departments requesting single or multiple appointments.Actively pa…

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